Security Management Services (SMS) Ltd is a family owned business with an excellent reputation in our field. We specialise in the maintenance, servicing and installation of multiple security disciplines, including the following: CCTV, Intruder Alarms, Access Control, Gate Automation, Emergency Lighting, Fire Alarms, AOV’s etc. With a 20-year heritage, we are keen to maintain our strong reputation and high level of customer service. Due to continued expansion, further administration support is required on a full-time basis, 5 days a week.
The role and responsibilities of the successful candidate will be as follows:
- Answering incoming calls and diverting/dealing with accordingly
- Sending out maintenance renewal letters to existing customers on a monthly basis
- Booking in maintenance calls, installations & emergency call-outs via the online diary, either over the phone or via email
- Processing engineer dockets and creating invoices on Sage to send to customers
- Quoting customers following any remedial suggestions on the engineer dockets
- Responding to all emails in a timely manner, ensuring all emails are responded to the same day
- Managing the admin from start to finish for any customer installations
- Ordering stock from suppliers and monitoring its progress
- Ensuring all parts are accounted for prior to any jobs booked for the following day
- Data entry onto the CRM database
- Creating new customer files and ensuring these are kept up to date
- Other ad hoc duties as required
The person specification would be as follows:
- Strong organisational skills
- Ability to remain calm under pressure
- Friendly telephone manner
- Happy to work alone on occasions
- Previous administration skills essential
Place of work - SMS Ltd Head Office - 78a Chapel Street, Thatcham, RG18 4QN
Hours of work - 9am to 5pm, Monday to Friday
Salary - based on experience
Holiday - 20 days per annum, plus Bank Holidays
Job Type: Full-time
Benefits:
- On-site parking
Schedule:
- 8 hour shift
Experience:
- Administrative Assistants & Receptionists: 4 years (preferred)
Work Location: In person
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